Return & Refund Policy

At EMBEYON, we want every purchase to feel right. You may request a return within 7 days from the date of delivery.

To be eligible for a return or refund:

• The product must be unused and in its original condition
• Original packaging, tags, manuals, and accessories must be intact
• A valid proof of purchase (invoice/order ID) is required
• An unboxing/opening video is mandatory, recorded from the moment the package is opened and clearly showing the product and any issue

No unboxing video = No eligibility for refund or replacement.
This policy helps us prevent transit fraud and ensures fair resolution.

• Customised or made-to-order products
• Electrical items
• Items damaged due to misuse, incorrect installation, or wear & tear

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please share clear photos/videos along with the mandatory unboxing video. Once verified, we’ll arrange a replacement or refund at no extra cost.

Once your return is received and inspected, you’ll be notified by WhatsApp/SMS or email. Approved refunds are processed to the original payment method.

Refunds usually reflect within 7–10 business days, depending on your bank or payment provider.

Sale or discounted items are refundable, unless stated otherwise on the product page.

• If the item is damaged or defective, EMBEYON covers return shipping
• For all other cases, return shipping is the customer’s responsibility
• Shipping charges are non-refundable

Exchanges are available only for damaged or defective items and are subject to product availability.