FAQs

You can update your details through the My Orders section, only if the order hasn't been shipped. Once dispatched, no changes can be made.
Go to My Orders

Track your order through your account dashboard. For guest checkouts, use the Track Order page with your Order ID and email address.

Yes. Please submit a request via our Contact Page. Once confirmed, your cancellation will be processed within 24–48 business hours.

In this case, you may refuse delivery. Once the product is returned to us, your refund will be processed within 48 business hours.
Kindly note, if you choose to cancel the order after confirming, the shipping charges will be your responsibility since dispatch is done only upon your approval.

Products are eligible for return if damaged, defective, or incorrect. Returns must be requested within 7 days of delivery.

We recommend reviewing our Return & Refund Policy for complete information.

Once we receive the returned product and complete the inspection, refunds are processed within 24-48 Hours to your original payment method.

Yes, we offer exchanges for most of our products, excluding customized or personalized items. If you'd like to request an exchange, please ensure the product is unused and in its original condition. For more details, kindly refer to our Return & Refund Policy or contact our support team.

We accept a wide range of secure payment options through Razorpay, including credit cards, debit cards, UPI, net banking, and popular digital wallets. All transactions are encrypted and processed safely for a smooth checkout experience.

Absolutely. Your online payments are 100% secure with us. We use Razorpay, one of India’s most trusted payment gateways, which ensures all transactions are encrypted and protected with advanced security protocols. Your personal and financial information is always kept safe and confidential.

No, we do not charge any additional fees for online payments. The price you see at checkout is the final amount — inclusive of taxes and processing. However, in rare cases, your bank or payment provider may apply standard transaction fees, especially for international cards. For any such concerns, we recommend checking with your card issuer or payment provider.

Yes, we deliver to most locations across India through our trusted courier partners. Whether you're in a metro city or a remote town, we strive to ensure your order reaches you safely and on time. If you're unsure about delivery availability in your area, feel free to contact us before placing your order.

Yes, we do offer international shipping to select countries. If you're placing an order from outside India, please reach out to our support team at support@embeyon.com or WhatsApp us at +91 8285848883 before ordering. We’ll be happy to assist you with shipping options, timelines, and applicable charges.

Delivery timelines may vary depending on your location and the product you’ve ordered. You can check the estimated delivery time on the product page or during checkout after entering your pincode. Once your order is shipped, you'll receive tracking details via email or WhatsApp, so you can monitor your shipment in real-time.

For any specific delivery inquiries, feel free to contact us at support@embeyon.com or on WhatsApp +91 8285848883.

We're always here to help! You can reach our support team through the following channels:

• Email : Support@embeyon.com
• Phone / Whatsapp : +91 828584 8883
• Busines Hours : Monday to Saturday, 9 AM – 6 PM

For quick assistance, feel free to send us a message on WhatsApp — we usually respond within a few hours!